I am unsure how to log a call, what is the difference between a 'Service Request' and an 'Incident'?

MFA helps protect you by making it more difficult for someone else to sign in to your NHSmail account. This uses two different forms of identity: something you know (your password), and something you have (like a mobile device or phone number).

If you use the Outlook client on a personally allocated Oxleas laptop you can use this tool to encrypt emails with attachments up to a total of 5Gb.

To follow if you have been registered for a virtual smartcard and receive an invitation e-mail.

This guide shows you how to connect your laptop to the Oxleas always on VPN

This guide will show you the below for your G-Drives * Checking what folders you Own * How you grant access * How you remove access * How you add or change owners * Troubleshooting

How to manage membership and ownership of a team or channel you own or request to add someone to a team you're a member of.

Solutions to common technical problems and frequently asked questions

To follow if you have an existing virtual smartcard account that needs to be linked with your iPad.

Video Guidance for the Xerox Printers, which will show you how to: * Replace toner cartridges * Removing and replacing trays * Cleaning the nudger and feed rolls * Replacing the drum cartridge * Fuser Replacement  * Transfer roll replacement  ...

This guide explains how to update your NHSmail password when emails aren't loading.

Please click the link below to open the docking monitor driver update guide

For COMMUNITY archiving (Permanent Retrieval Only) please complete form: Community Archiving Order Form Once completed please log a call on the IT Helpdesk portal attaching the form so your order can be processed.

This guide is to be followed if you created a virtual smartcard account but haven't linked it with your iPad

Blur your background, replace it entirely with any image you want, or use a Teams virtual background template.

This guide is for Oxleas staff who have just collected a brand new iPhone from IT.

This is a guide to show you how you connect to the O2 SIM card on a Windows 10 Laptop

I have a problem with Datix?

The link below will show you how to update your laptop driver

Show your desktop, a specific app, a whiteboard, or a presentation in a meeting when using MS Teams.

This guide explains how to reset your iPad when you are no longer going to use it. The instructions will be slightly different depending on what iOS version you are using. If you don't know your iOS version go to Settings > General > About and read t...

This guide is for Oxleas staff who have been provided with an iPad that needs to be enrolled as a shared device

This guide explains how to reset your iPhone when you are no longer going to use it. The instructions will be slightly different depending on what iOS version you are using. If you don't know your iOS version go to Settings > General > About and read...

You have successfully enrolled and now need to finish off configuring the iPad

This guide is for Oxleas staff who have just collected a brand new iPad from IT.