Welcome to our online Support and Knowledge base system. This provides access to common problems and solutions for all our products. Use the search field on the right to locate specific answers to your questions. 

I am unsure how to log a call, what is the difference between a 'Service Request' and an 'Incident'?
Relates to:
Blur your background, replace it entirely with any image you want, or use a Teams virtual background template.
Relates to: MS Teams Request
This guide is for Oxleas staff who have just collected a brand new iPad from IT.  
Relates to: IPad Request
This guide explains how to update your NHSmail password when emails aren't loading.
Relates to: IPhone Request
MFA helps protect you by making it more difficult for someone else to sign in to your NHSmail account. This uses two different forms of identity: something you know (your password), and something you have (like a mobile device or phone number).
Relates to: NHSMail Request
This guide is to be followed if you created a virtual smartcard account but haven't linked it with your iPad
Relates to: IPad Request Smartcard Request
How to manage membership and ownership of a team or channel you own or request to add someone to a team you're a member of.
Relates to: MS Teams Request
This guide will show you the below for your G-Drives * Checking what folders you Own * How you grant access * How you remove access * How you add or change owners * Troubleshooting
Relates to: G: Drive Request
Solutions to common technical problems and frequently asked questions
Relates to: MS Teams Incident
To follow if you have been registered for a virtual smartcard and receive an invitation e-mail.
Relates to: Smartcard Request IPad Request
This is a guide to show you how you connect to the O2 SIM card on a Windows 10 Laptop
Relates to: Laptop Incident Hardware Incident
You have successfully enrolled and now need to finish off configuring the iPad
Relates to: IPad Request
To follow if you have an existing virtual smartcard account that needs to be linked with your iPad.
Relates to: Smartcard Request IPad Request
For COMMUNITY archiving (Permanent Retrieval Only) please complete form: Community Archiving Order Form Once completed please log a call on the IT Helpdesk portal attaching the form so your order can be processed.
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Filr provides access to your personal H: drive and shared G: drive. The files within these can be viewed and edited if you have a compatible app on your iPad. Filr should install automatically when your iPad is set up; if you cannot find this icon on an...
Relates to: MyFiles (Filr) Request
This guide shows you how to connect your laptop to the Oxleas always on VPN
Relates to: Hardware Incident Laptop Incident
This guide is for Oxleas staff who have just been given a colleagues old iPad
Relates to: IPad Request
I have a problem with Datix?
Relates to: Datix Incident
This guide will show you how to update your iOS on your Apple device 
Relates to: IPad Incident IPhone Incident
If you use the Outlook client on a personally allocated Oxleas laptop you can use this tool to encrypt emails with attachments up to a total of 5Gb.
Relates to: NHSMail Incident
This guide explains how to reset your iPhone when you are no longer going to use it. The instructions will be slightly different depending on what iOS version you are using. If you don't know your iOS version go to Settings > General > About and read...
Relates to: IPhone Request
This guide explains how to update your NHSmail password when emails aren't loading.
Relates to: NHSMail Incident IPad Incident
This guide is for Oxleas staff who have been provided with an iPad that needs to be enrolled as a shared device
Relates to: IPad Request
This guide is for Oxleas staff who have just collected a brand new iPhone from IT.
Relates to: IPhone Request
This guide explains how to reset your iPad when you are no longer going to use it. The instructions will be slightly different depending on what iOS version you are using. If you don't know your iOS version go to Settings > General > About and read t...
Relates to: IPad Request